As you may or may not know, Express Scripts and Medco merged last year. What are Express Scripts and Medco? They are what’s known as Pharmacy Benefits Management companies (PBMs). Basically, they are a third party that processes prescription claims. They are the ones who create the charming prior approval forms that I’m always complaining about.
Anyway, two of the largest companies, Express Scripts and Medco, merged. They made sure to reassure customers that they would continue to “receive the high-quality care you expect.” Well, my expectations were pretty damn low, and I’m happy to report that the newly merged company has more than met them.
Oh, I hope you enjoy my new Post-It notes that I’ve used to block out identifying information. They eloquently express my feelings.
This saga started on January 8, when I received a PA form for valacyclovir, an anti-viral medication that is generic.
Apparently, they are unable to approve the medication that they have already approved. Why not? Because apparently my evil twin withdrew the PA request. So, Medco tells me it’s not needed, Express scripts tells me it is, and hours of time are wasted.
Read what Express Scripts had to say in their press release about the merger:
“Our merger is exactly what the country needs now,” said George Paz, chairman and chief executive officer, Express Scripts. “It represents the next chapter of our mission to lower costs, drive out waste in healthcare and improve patient health. We remain focused on formulary management, channel management and closing gaps in care, which will allow us to further improve the health of people with chronic and complex medical conditions.
Yup. Tell me another one.
I can’t wait to see what’s waiting on the fax for me on Monday.