This is my paperwork. It takes up about 2 hours a day, every day. This is in addition to the 8 hours I am seeing patients. It consists of lab and x- ray results, prescription refills, consultation notes, and phone messages. This is what the pile looks like at 8:30 AM. It gets replenished throughout the day. Every second that I’m not seeing patients, I’m either dictating notes or tackling the pile. This is how I spend lunctime, too. Every piece of paper has to be carefully read and reviewed. Luckily, I have a fantastic PA (physician assistant- Hi Dorothy!). If it wasn’t for her, I’d be really in trouble.
So, if it takes me until the end of the day to return a call, this is why. If you need a form filled out, don’t expect me to do it instantly- drop it off in advance. If you call the office and refuse to tell my nurse or medical assistant what you need to talk to me about and just say “I will only talk about it with the doctor”…well, you’re going to have to wait to talk to me. I will call you back, but the pile has to be tamed first. So patients, please have patience.